Mat removal is often painful and time-consuming. A shave-down may be the safest option, potentially revealing skin issues like irritations or parasites.

If shaving isn't approved, mats may be left if removal causes too much distress, and the full charge will still apply.

Some pets may become too anxious or aggressive during grooming. If extra care is needed, a handling fee may apply. If a pet shows signs of aggression, it may fall under our Non-Groomable Policy (see cancellation policy).